Help with your parcel
You have received a parcel from G+L GmbH or are waiting for a delivery? Here you will find the most important answers.
Where is my parcel?
Enter your order number (e.g. from Amazon or OTTO) or the tracking number from your shipping confirmation. We will show you which shop you ordered from and take you straight to the carrier’s tracking page.
Questions about returns, exchanges or refunds are answered by the shop or marketplace where you ordered – that is where your order details are kept.
Frequently asked questions about your parcel
Why is G+L GmbH shown as the sender of my parcel?
We are a logistics and e-commerce service provider based in Cologne. Many brands and retailers have their orders stored, packed and shipped at our logistics centre. Your purchase contract is with the shop or marketplace where you ordered – we take care of the shipping.
Where can I find my tracking number?
In your shipping confirmation email or in your customer account at the shop or marketplace (e.g. under “Your orders”). You can use this number to search above or to check the status directly with the carrier.
How can I return or exchange an item?
Returns and exchanges are handled by the shop or marketplace where you ordered. You will also receive the return label there. Please do not send parcels to our address without a label – otherwise the return cannot be assigned.
I received damaged or incorrect goods.
We are sorry. Please report it via your customer account or the customer service of the shop or marketplace, ideally with photos of the goods and packaging. The shop will then arrange a replacement or refund.
Can I collect my parcel from you?
Unfortunately, collection from our logistics centre is not possible. Delivery is always made by the carrier.
Question about a parcel
Please include your order or tracking number and – if known – the shop where you ordered.
Call us
+49 (0) 221 – 530 988 69Office
Garzweilerweg 12
50829 Köln
Deutschland
Deliveries / logistics
Schleyerhofweg 1
50829 Köln
Deutschland
Billing and postal address
Venloer Str. 1307
50829 Köln
Deutschland
Office hours
Mo – Fr: 8 – 17 Uhr
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